Terms of Use

Last updated 12 November 2026 · V K Enterprise

These terms govern the UniTrans mobile app and its live service, run by V K Enterprise. They combine the Terms and Conditions and the Terms of Use into one document, as most apps do.

1. Who we are and accepting these terms

UniTrans (the "app") and its live service (the "service") are owned and operated by V K Enterprise ("we", "us"), 51, Veer Samhaji Nagar, Near Dr Logo, LBS Marg, Mulund West, Mumbai 400080, India.

By installing or using UniTrans you agree to these terms and to our Privacy Policy. If you do not agree, do not use the app. You must be at least 13 years old; if you are under 18, use it with a parent's or guardian's consent.

We may update these terms. We will show the new date at the top and tell you in the app before a material change takes effect. Using the app after that means you accept the updated terms.

2. The service and its limits

UniTrans shows suburban train, metro, monorail, bus and ferry timetables, journey plans, fares, auto and taxi fare estimates, live train positions and delays, rider reports and emergency numbers for Mumbai and Pune.

• Not an official source. UniTrans is independent and is not run by, endorsed by or affiliated with Indian Railways, Central or Western Railway, MMRDA, any metro or bus operator, or any government body.
• Estimates only. Timetables, platforms and fares may be out of date. Live positions and delays are worked out from other riders' phones and can be late, missing or wrong. Fare and auto/taxi amounts are approximate.
• Check before you travel. Always follow station announcements, staff instructions and official notices. Do not rely on UniTrans for safety-critical decisions.
• Emergency numbers. The SOS screen opens your phone's dialer. We do not place calls, contact emergency services for you, or guarantee that any number is current. In an emergency, call 112.
• Availability. We may change, pause or stop any feature, or the service as a whole, at any time. The offline timetable keeps working without the server; live features need an internet connection.

3. Accounts, rider reports and acceptable use

Account. Timetables work without an account. The live map, reporting a problem, "Me too" and "I'm on this train" need a sign-in with your mobile number and a one-time code. Keep your phone and the code private; you are responsible for what is done with your account. You can sign out, and ask us to delete your account, at any time.

Your reports and location. When you report a delay or problem, or share your position with "I'm on this train", you let us use that content to show line status and live positions to other riders, in combined form. Your report shows the line, station, type and note you entered, never your name or number. You confirm that what you send is honest and from your own trip.

You must not:

1. post false, misleading, abusive, hateful or illegal reports, or anything that identifies another person;
2. send fake GPS positions, or use bots, scripts or many accounts to post reports or positions;
3. try to break, overload, scrape or reverse-engineer the app, the service or its data;
4. use the app while driving, or in any way that puts you or others at risk on platforms or tracks;
5. use UniTrans for any commercial purpose without our written permission.

We may remove reports, limit features, or suspend or close accounts that break these terms, with or without notice.

4. Ads, ownership, liability and contact

Ads and third parties. The free app shows ads served by Google AdMob and may show labelled sponsored cards from local businesses. Offers in the Offers & News tab come from sponsors and are always marked "Sponsored by"; the offer is the sponsor's, on the sponsor's terms. Sending an advertising enquiry from the app does not create any agreement; any campaign is agreed separately in writing. We are not responsible for advertisers' products, sites or offers. Links to maps, dialers, ride apps or operator apps open services that have their own terms.

Ownership. The UniTrans name, logo, design and code belong to V K Enterprise. Timetable and fare data come from public data libraries and from operators' official announcements and letters, and stay subject to their own terms. Operator names and logos belong to their owners and are used only to identify their services. You may not copy or resell our content or data.

No warranty. The app and service are provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

Limit of liability. To the extent the law allows, V K Enterprise is not liable for missed trains, delays, travel costs or any indirect or consequential loss from using or relying on UniTrans. Our total liability for any claim is limited to the amount you paid us in the 12 months before it, or ₹100 if you paid nothing.

Governing law. These terms are governed by the laws of India. Courts in Mumbai, Maharashtra, have exclusive jurisdiction.

Grievance officer and contact. Under the Information Technology Act, 2000 and the rules made under it, complaints about content or these terms go to our Grievance Officer: Vijay Kothare, V K Enterprise, 51, Veer Samhaji Nagar, Near Dr Logo, LBS Marg, Mulund West, Mumbai 400080, uni.vkenterprise@gmail.com. We acknowledge complaints within 24 hours and resolve them within 15 days.